Customer Service & Call Center Jobs in Phoenix, AZ
From brokerage phone floors in Ahwatukee to U-Haul's claims line on Central Avenue and Chase's banking center on University Drive in Tempe, customer service work reaches across the Valley. The guides below cover every customer service and call center role in Phoenix, who is hiring, and what it pays.
Why Customer Service Work Is Different in Phoenix
Customer service in the Valley is spread across finance, healthcare, insurance and technology rather than one industry. Charles Schwab trains phone reps at its Peak office on Lincoln Drive and seats them there or at the South Mountain office in Ahwatukee. JPMorgan Chase fills an on-site center on University Drive in Tempe with Virtual Bankers and outbound agents. U-Haul, headquartered on Central Avenue in Midtown, runs an insurance claims line alongside its store and corporate support jobs, and Cox Automotive's Manheim business staffs a customer care team on Elwood Street near Sky Harbor.
Healthcare and remote work make up the rest. Mayo Clinic Arizona runs hybrid insurance authorization lines, Dignity Health staffs remote patient scheduling, and UnitedHealth Group hires work-from-home agents across Arizona. Technical support follows the corporate and campus employers: U-Haul, Grand Canyon Education on Camelback Road, Amazon in Phoenix and Tolleson, and Carvana in Tempe. Arizona stays on standard time all year, so centers serving East Coast clients work a moving two to three hour gap, and many run evenings, overnights and weekends.
Top Customer Service Employers in Phoenix
These employers have current customer service, call center or support openings in the Phoenix area on their own career sites:
- Charles Schwab - hires Financial Services Representatives and bilingual Client Services Representatives at its Peak and South Mountain offices, starting at $26.01 an hour in paid training.
- JPMorgan Chase - hires Virtual Bankers, bilingual bankers and outreach agents for its on-site Tempe center.
- U-Haul - hires store Customer Service Representatives across the Valley, Claims Service Representatives in Midtown and Computer Support Specialists in Phoenix.
- Cox Automotive (Manheim) - hires Customer Care Specialists at $22.02 to $33.08 an hour for its Elwood Street office.
- Mayo Clinic - hires hybrid Precertification and Authorization Reps who handle insurance calls for patient care.
- UnitedHealth Group - hires remote Customer Service Representatives in Arizona, including bilingual English and Spanish agents, at $16 to $29 an hour.
- Grand Canyon Education - hires IT Support Analysts who give phone, chat and remote help to Grand Canyon University users.
Customer Service Career Paths in Phoenix
- Customer care and service - Customer Service Representative. The broadest entry point, from U-Haul store counters to remote healthcare lines, and the base for lead and supervisor roles.
- Phone center and contact center - Call Center Agent. Queue-based work in banking, brokerage, claims and patient access, measured on calls, handle time and quality, with licensed tracks at Schwab and Chase.
- Technical support - Technical Support Representative. Help desk and service desk work at corporate, campus and manufacturing employers, and the usual first step into IT.
How to Start a Customer Service Career in Phoenix
- High school diploma or GED - the baseline for nearly every Phoenix customer service and call center posting.
- FINRA SIE, Series 7 and Series 63 - required for brokerage phone reps; Schwab pays for the training after hire.
- CompTIA A+ - preferred, not required, for help desk and desktop support roles such as U-Haul's.
- Arizona DPS Fingerprint Clearance Card - required for support and service desk jobs at schools and charter networks.
- Rio Salado College Quality Customer Service certificate - a Maricopa Community Colleges program, with short industry certificates in utilities, insurance and banking service.
- Maricopa Community Colleges Desktop Support certificate - A+, Network+ and Linux+ exam prep at GateWay, Phoenix College, Paradise Valley, South Mountain and other colleges.
- ARIZONA@WORK City of Phoenix - free keyboarding tests and job-readiness classes at the South job center on Central Avenue and the West job center on 51st Avenue, and training funds for eligible residents.
Arizona has no state license for customer service, call center or technical support work; the only legal requirements are the FINRA exams for securities roles and the fingerprint card for school jobs, and everything else on this list is employer preference.
Customer Service Salaries in Phoenix
- Entry - about $17 to $20 an hour for new customer service reps, scheduling agents and school service desk techs.
- Mid - roughly $21 to $30 an hour for experienced call center agents, banking and claims reps, and help desk analysts.
- Senior - $31 to $47 an hour for licensed financial reps, healthcare authorization specialists and experienced support engineers.
These are estimates from federal wage data for the Phoenix-Mesa-Chandler metro, where customer service representatives earn a median of $22.31 an hour and computer user support specialists $29.96, checked against current local postings. Financial firms and technical roles pay the most, healthcare lines sit in the middle, and retail counters start lowest. Evening, overnight and bilingual work can add to base pay.
Frequently Asked Questions
Do you need a license for customer service jobs in Phoenix?
No. Arizona has no state license for customer service, call center or tech support work. Brokerage phone reps must pass FINRA exams, which employers such as Schwab pay for, and school support jobs require an Arizona DPS Fingerprint Clearance Card.
How much do customer service jobs pay in Phoenix?
Customer service representatives in the Phoenix metro earn a median of about $22.31 an hour, and technical support specialists about $29.96. Current postings range from $16 an hour at remote healthcare lines to $33 or more for senior care specialists.
Which Phoenix employers are hiring customer service workers?
Employers with current openings include financial firms such as Charles Schwab and JPMorgan Chase, U-Haul across its stores and Midtown campus, and healthcare employers including Mayo Clinic, Dignity Health and UnitedHealth Group.
Can I work from home in customer service in Arizona?
Yes. UnitedHealth Group and Dignity Health hire remote phone agents who live in Arizona, and Mayo Clinic's authorization reps work hybrid. Chase's Tempe center and U-Haul's claims unit are fully on site.
Is a call center job a good way into IT in Phoenix?
It can be. Phone and chat experience counts with help desk employers, and a CompTIA A+ certificate from a Maricopa Community Colleges program can move a call center agent into technical support roles that pay closer to $30 an hour.
Ready to get started? Browse all current customer service and call center job openings in Phoenix, AZ on LocalJobPage.