Customer Service Representative Jobs in Phoenix, AZ
Customer service representatives in Phoenix earn about $22 an hour at the metro median, and financial firms pay more: Charles Schwab starts its phone reps at $26.01 an hour during paid training. Here are the current openings, followed by who is hiring, what it pays and how to get hired.
Current customer service representative Openings in Phoenix, AZ
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Customer Service Representative Work in Phoenix
Customer service work in Phoenix clusters in a few places. Midtown's Central Avenue corridor is home to U-Haul's corporate campus, where the company's insurance arm runs a claims reporting unit. Financial services fill the southeast side of the Valley: Charles Schwab trains its phone reps at the Peak office on Lincoln Drive and seats them there or at the South Mountain office in Ahwatukee, while JPMorgan Chase runs an on-site operation on University Drive in Tempe. Cox Automotive's Manheim business staffs a customer care team on Elwood Street near Sky Harbor.
The rest of the market works from home. UnitedHealth Group and Dignity Health both post phone roles open to Arizona residents, and bilingual English and Spanish reps are in steady demand. Many teams cover evening, overnight and weekend hours for national clients, so schedule flexibility matters here as much as experience.
Top Phoenix Employers Hiring Customer Service Representatives
These Phoenix-area employers have current customer service openings on their own career sites:
- Charles Schwab - the brokerage hires Financial Services Representatives and bilingual Client Services Representatives for its Peak and South Mountain offices, with paid licensing training.
- JPMorgan Chase - the Tempe site on University Drive hires Virtual Bankers, including bilingual reps, to handle inbound customer calls on site.
- U-Haul - hires part-time Customer Service Representatives at Valley stores such as 67th Avenue in Glendale, and Claims Service Representatives at its Midtown campus.
- Cox Automotive (Manheim) - hires Customer Care Specialists for its Elwood Street office on a full-time day shift.
- UnitedHealth Group - posts remote Customer Service Representative roles open to Arizona residents, including bilingual English and Spanish positions.
- Dignity Health - hires remote Patient Services Representatives living in Arizona to take scheduling and patient calls.
Customer Service Representative Salaries in Phoenix
- Entry level: about $17 to $20 per hour for new reps in retail, healthcare scheduling and general support.
- Experienced: roughly $21 to $26 per hour, where most Phoenix banking, insurance and healthcare postings land.
- Senior / specialist: $27 to $33 per hour or more for licensed financial reps and senior care specialists.
These are estimates drawn from federal wage data for the Phoenix-Mesa-Chandler metro, where the median is $22.31 an hour, and from current local postings such as UnitedHealth Group at $16 to $29 and Cox Automotive at $22.02 to $33.08. Pay rises with licensing, bilingual skills, evening and overnight shift differentials, and industry, with financial firms paying the most. Arizona's minimum wage is $15.15 an hour in 2026; that is the legal floor, not the going rate.
How to Become a Customer Service Representative in Phoenix
Most Phoenix employers ask for a high school diploma or GED and some customer-facing experience; U-Haul's claims unit, for example, wants a year of customer service, preferably in a call center, and typing at 30 words per minute. Arizona has no state license for customer service representatives. Some employers add their own requirements: brokerage reps must pass the FINRA SIE, Series 7 and Series 63 exams, which Schwab covers in paid training. Rio Salado College in the Maricopa Community Colleges system offers a Quality Customer Service certificate and associate degree, and ARIZONA@WORK City of Phoenix offers free keyboarding tests and job-readiness classes at its South job center on Central Avenue and West job center on 51st Avenue.
What the Job Involves
Representatives answer calls, chats and emails, look up accounts, explain bills and policies, process orders, returns and payments, and log every contact in a CRM system. Most work toward targets for handle time, quality and customer satisfaction, and pass complex problems to a specialist or supervisor. Healthcare reps schedule appointments and check insurance, while banking and brokerage reps verify identity before they touch an account.
Skills Employers Look For
- Clear, patient phone and written communication
- Typing speed of 30 words per minute or more
- Comfort with CRM, ticketing and Microsoft Office tools
- De-escalation and problem-solving with upset customers
- Bilingual English and Spanish
- Reliability on evening, weekend and holiday schedules
Career Path and Advancement
In Phoenix the ladder usually runs from representative to senior or specialist rep, then team lead, quality analyst or trainer, and on to supervisor or operations manager. Financial firms add a licensed track: a Schwab or Chase phone rep who earns securities or banking credentials can move into licensed service, lending or investment support roles. Reps who enjoy the technical side often move into help desk work at the Valley's tech and healthcare employers.
Related Careers in Phoenix
If customer service suits you, these related Phoenix roles are close matches:
Frequently Asked Questions
Do you need a license to work in customer service in Phoenix?
No. Arizona has no state license for customer service representatives. Some employers require industry credentials instead, such as the FINRA SIE, Series 7 and Series 63 exams for brokerage phone reps, and they usually pay for that training.
How much do customer service representatives make in Phoenix?
The metro median is about $22.31 an hour, with the lowest-paid tenth near $17 and the top tenth above $30. Current Phoenix postings run from $16 to $29 at UnitedHealth Group to $26.01 at Schwab during training.
Can I work from home as a customer service rep in Arizona?
Yes. UnitedHealth Group and Dignity Health post remote phone roles for Arizona residents, and Schwab offers remote work on some shifts after on-site training. Others, including Chase in Tempe and U-Haul's claims unit in Midtown, are fully on site.
What hours do Phoenix customer service jobs work?
It varies by employer. U-Haul's claims unit works 9 to 5 Arizona time with evening and weekend availability, a bilingual UnitedHealth Group role schedules shifts anywhere between 5 a.m. and 11 p.m., and Schwab moves new reps to evening, overnight or weekend shifts after training.
Do I need experience to get hired?
Not always. Schwab says no finance background is needed and trains new reps from scratch, and U-Haul hires part-time store reps at entry level. Claims and specialist roles usually ask for a year or more of customer service or call center experience.
Ready to apply? Browse all Customer Service Representative jobs in Phoenix, AZ on LocalJobPage and apply today.