Call Center Agent Jobs in Phoenix, AZ
Phoenix call center agents work phone queues for banks, brokerages, insurers and health systems, from Chase's Tempe floor to Schwab's offices on Lincoln Drive and in Ahwatukee. Most roles pay $17 to $26 an hour, and many include paid training. Here are the current openings, then who is hiring and what the work is like.
Current call center agent Openings in Phoenix, AZ
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Call Center Agent Work in Phoenix
Phoenix's phone centers are spread across the Valley rather than packed into one district. JPMorgan Chase fills an on-site floor on University Drive in Tempe with Virtual Bankers and outbound agents. Charles Schwab trains new agents at its Peak office on Lincoln Drive and assigns them there or to the South Mountain office in Ahwatukee. U-Haul answers insurance claims calls from its campus on Central Avenue in Midtown, on the light rail line.
Healthcare is the other big source of queue work. Mayo Clinic Arizona runs hybrid precertification and authorization lines, Dignity Health staffs remote patient scheduling lines for Arizona residents, and UnitedHealth Group hires remote agents in Arizona for member and provider calls. The Valley's time zone matters here: Arizona does not change clocks for daylight saving, so the gap to East Coast callers moves between two and three hours through the year, and many centers also run evenings and weekends.
Top Phoenix Employers Hiring Call Center Agents
These employers have current phone center openings in the Phoenix area on their own career sites:
- JPMorgan Chase - hires Virtual Bankers, bilingual Virtual Bankers and Proactive Outreach Agents for its on-site Tempe center on University Drive.
- Charles Schwab - hires Financial Services Representatives to answer inbound client calls, starting at $26.01 an hour in paid training.
- U-Haul - hires Claims Service Representatives who take back-to-back inbound calls in the Claims Reporting Unit at its Midtown campus.
- Mayo Clinic - hires hybrid Precertification and Authorization Reps at $21.91 to $34.27 an hour, handling insurance calls for patient care.
- Dignity Health - hires remote Patient Services Reps living in Arizona or Nevada to handle a high volume of incoming patient calls.
- UnitedHealth Group - hires remote bilingual English and Spanish agents in Arizona who take 50 or more inbound calls a day.
Call Center Agent Salaries in Phoenix
- Entry level: about $17 to $20 per hour for new agents on scheduling, retail and general support lines.
- Experienced: roughly $21 to $26 per hour for banking, brokerage, claims and insurance queues.
- Senior / specialized: $27 to $34 per hour for licensed financial agents and healthcare authorization reps.
These are estimates based on federal wage data for customer service representatives in the Phoenix-Mesa-Chandler metro, where the median is $22.31 an hour, checked against current postings such as Dignity Health at $18.00 to $19.94 and Mayo Clinic at $21.91 to $34.27. Pay moves with the queue: licensed brokerage and healthcare authorization lines pay the most, while evening, overnight and weekend shifts and bilingual skills can add to base pay.
How to Become a Call Center Agent in Phoenix
Most Phoenix centers hire with a high school diploma or GED and train on the job; Schwab runs new agents through its own paid academy, and U-Haul asks for a year of customer service, ideally in a call center, plus typing at 30 words per minute. Arizona has no state license for call center agents, though brokerage agents must pass the FINRA SIE, Series 7 and Series 63 exams, and healthcare authorization roles prefer knowledge of insurance and medical coding. Rio Salado College offers a Quality Customer Service certificate and several short certificates built with utility, insurance, banking and debt resolution employers. ARIZONA@WORK City of Phoenix offers free keyboarding tests at its South and West job centers.
What the Job Involves
Agents log into a phone queue, take or place calls one after another, verify the caller, find the account, solve the problem or route it, and document the call before the next one arrives. Centers track calls per hour, handle time, quality scores and schedule adherence closely; Mayo's authorization line, for example, expects 6.5 calls an hour. Some roles add chat and email, and outbound teams call customers to follow up or offer products.
Skills Employers Look For
- A calm, clear phone voice under steady call volume
- Fast, accurate typing while talking
- Navigating several screens and a CRM at once
- Meeting handle time and quality targets
- Bilingual English and Spanish
- Reliable attendance and schedule adherence
Career Path and Advancement
Phoenix agents typically move from the phone queue to senior agent, escalations or quality analyst, then team lead, trainer, workforce planner and supervisor. The financial centers in Tempe and Ahwatukee offer a licensed path into investment and lending support, and healthcare lines lead toward insurance verification, billing and patient access supervision at the Valley's health systems.
Related Careers in Phoenix
If call center work suits you, these related Phoenix roles are close matches:
Frequently Asked Questions
Do call center agents need a license in Arizona?
No. Arizona has no state license for call center agents. Brokerage centers such as Schwab require the FINRA SIE, Series 7 and Series 63 exams, and they pay for that training after you are hired.
How much do call center agents make in Phoenix?
Most Phoenix agents earn between about $17 and $26 an hour, around a metro median of $22.31. Licensed brokerage agents and healthcare authorization reps can earn $26 to $34 an hour.
Are there work-from-home call center jobs in Phoenix?
Yes. Dignity Health and UnitedHealth Group post remote phone roles for Arizona residents, and Mayo Clinic's authorization reps work hybrid within 100 miles of a Mayo campus. Chase in Tempe and U-Haul's claims unit are fully on site.
What shifts do Phoenix call centers run?
Day shifts are common, but many centers add evenings, overnights, weekends and holidays. Schwab places new agents on evening, overnight or weekend shifts after training, and U-Haul's claims unit asks for evening and weekend availability.
How many calls does a call center agent take a day?
It depends on the queue. UnitedHealth Group tells bilingual agents to expect 50 or more inbound calls a day, and Mayo Clinic's authorization line targets 6.5 calls an hour, since each call involves insurance research.
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